We ship Monday-Friday. All orders, including those sent express (overnight, 2-day) are typically processed and shipped in 2 business days. We do our best to get orders sent express out same-day but cannot guarantee it. During the holiday season, please expect orders to be processed and shipped in 3 business days. As soon as your package is scanned by our shipping partner you’ll be able to see tracking information. *Please note we do not accept International returns at this time.

We ship worldwide from out US warehouse. Duties and customs are calculated upon checkout for International orders.

We ship worldwide. Duties and customs are calculated upon checkout for International orders.

UK & EU orders:

To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.

If you would like to return an item, please reach out to our customer experience team at: shalom@via-maris.com. Please include your order number and the item you would like to return. **International orders are not eligible for returns at this time**

Refunds will be processed upon receipt of return, less the cost of return shipping - $10. Via Maris will refund customers for the price of the product plus tax once returned. Please note that Via Maris cannot refund the original shipping costs, and that return shipping costs will be deducted from the final refund. Please allow 7-10 business days for return processing once the return has been received. **Candles, mezuzah scrolls, and greeting cards are non-returnable and are considered final sale.** 

Please note, if you need to cancel an order that has already been placed a return fee of $10 will be applied and deducted from the final refund.

We are not able to offer direct exchanges at this time.

We ship Monday-Friday. All orders are typically processed and shipped in 2 business days. As soon as your package is scanned by our shipping partner you’ll be able to see relevant tracking information and a shipping confirmation email will be sent to you.

We are not responsible for lost or stolen packages that show successful delivery to the order address, however we will do our best to assist you. Please contact us at shalom@via-maris.com

The Trace and Block Chanukiahs are designed to fit most basic standard sized Chanukah candles. Unfortunately there is no universally accepted size Chanukah candle, but our sizing is based on the average. We offer Via Maris Chanukah candles designed specifically for use with our products, in 4 matching colors that are sized accordingly. The diameter of our candles is: 0.34 inches. 

The wax we use in our candles will dry hard and will be less sticky than other waxes. After your candles have burned and dried completely, it should be easy to loosen the remaining wax  by giving it a little nudge and it should release in one piece from the holder. If any wax remains, a soft dry cloth should be able to buff any residue away. 

Please note, our products have been designed to use with wax candles and we do not recommend using with oil.

Installation instructions for The Shelter Mezuzah are included with your product and can be downloaded directly from the product page.

Instructions for how to roll a scroll or klaf can be downloaded directly on the product page. Start with a flat scroll. Make sure that it is right side up with 'Shema' on the top-right. Begin gently rolling from left to right - trying to roll and not fold as that will crease the parchment. When you are done, you should see the Hebrew word 'Shadai' on the outside.

If you need to contact us directly, please reach out to shalom@via-maris.com. As a small team, we do our very best to respond within 24 hour to all inquires. Our hours are Monday - Friday 9am - 5pm EST.

Please email: shalom@via-maris.com

We're are currently hiring for a part-time Operations Assistant. Please email: shalom@via-maris with your CV to inquire.